The story of the 2020 Callaway Chrome Soft and Chrome Soft X golf assurance begins in much the same way as our story on the Callaway Mavrik driver.

2019 was a damned skilful year for Callaway Golf balls.

The company accomplished its highest market share always – 17% to 25% of all balls sold, depending on whose numbers you similar. The popularity of Truvis grew and Callaway'southward proprietary Triple Track technology fabricated inroads towards replacing Sharpie lines with actual science.

2019 was a bad yr for Callaway Golf assurance.

Our ball test revealed that low-compression, i.east., soft, assurance are slower and that the notion of soft tour ball might exist a fallacy. That was just the beginning. Our #FindItCutIt efforts exposed quality command problems with Callaway assurance ranging from inconsistent mixing to grossly off-center cores. The bug we establish traced back generations. Golfers, including some Callaway staffers, flooded my inbox with pictures depicting the problems they'd found with their Callaway assurance (off-centre cores, swirly cores and missing dimples). Said one industry insider as things were blowing up, "Callaway makes adept drivers, simply they're poseurs in the golf ball category."

There's quite a fleck to unpack here then as we motility forward with this rundown, in that location are 2 things to consider throughout.

A healthy percentage of golfers dear the Callaway Chrome Soft. Y'all don't lay merits to +/-xx% of the market with a product consumers hate.

Your angel bated, objectively, Chrome Soft has never been a good golf ball. Nobody making a soft brawl has been transparent enough about the performance implications for mid- to loftier-swing golfers and Callaway's quality control problems were such that, even if yous didn't notice, information technology may accept cost you some strokes.

A box of Callaway Chrome Soft Golf Balls ready for review

A Fresh Get-go

With all that'south transpired, Callaway faces some unique challenges as information technology moves forrard with its 2020 golf brawl lineup. It needs to keep everything that golfers love well-nigh Chrome Soft but information technology has to do better by its customers who now understand that Callaway'south ball quality wasn't what it should accept been.

"People who play this ball dearest it, and we've changed everything," says Sean Toulon, EVP of Callaway Golf.

This will likely be news to some of you, and some of yous won't believe it, but whichever side of the Chrome Soft core you happen to be on, here's your takeaway: Callaway is committed to remaking Chrome Soft into the not bad golf ball that many already think it is.

Callaway is changing the ball that changed the ball…for the meliorate.

Chrome Soft Theory

As we work through how Callaway seeks to brand a fundamentally improve product, it makes sense to kickoff with the seldom-discussed theory behind the Chrome Soft design. The history begins with an acknowledgment that just a few years ago, Titleist was kicking anybody'southward ass in the ball market. Information technology was a beyond-dominant #one with Bridgestone, TaylorMade, Srixon, and Callaway all relegated to sub-x% also-ran status, trying to steal a percentage signal or ii from one of the other guys. Titleist was untouchable.

It was already understood that many golfers, particularly slower swing-speed players, preferred soft feel. If Callaway could differentiate itself from Titleist past offering a low-compression (soft) tour ball, it simply might be able to separate itself from the pack, position itself every bit a articulate #ii in the market place and somewhen brand a run at Titleist.

A Chrome Soft Golf Ball up close ready for review

Enter Chrome Soft

Bridgestone would argue that this is exactly what it did when it launched the RX line, merely at that place's no disputing the fact that Callaway's take on the soft tour ball is the one that resonated with golfers in a mode that no other previous soft offering had.

As is the case with anybody else in the ball biz, Callaway understood that a softer ball was inherently a slower ball, but by applying a more holistic strokes-gained approach to ball design, they believed that whatsoever distance it sacrificed off the tee could be made up for with longer atomic number 26 shots. Its thinner cover would give more spin in the short game and ultimately you'd shoot lower scores.

Soft experience + performance. That was the goal. Even if they weren't aware of the theory driving Chrome Soft design, golfers bought into it to the tune of xx%, positioning Callaway as clear #2 with plenty of distance between it and #3.

The other role of the Chrome Soft story that's seldom told is that information technology's exceedingly difficult to make a low-pinch dual-core golf ball. The softer cloth doesn't want to stay where you need it to exist. It'due south maybe a fleck of an oversimplification, just try centering a smoldering marshmallow betwixt ii graham crackers. Your cadre-centering processes need to be perfect, and well,…yous know.

2020 Chrome Soft

The Diagram of the construction of a Callaway Chrome Soft X Golf Ball that's ready for review

For 2020, Callaway has not but re-engineered Chrome Soft, but it'south also retooled its Chicopee, MA, manufacturing facility with the stated goal of making a better golf ball. This Chrome Soft'due south story isn't simply about taking a pace forward in operation; it'due south about making a giant leap in quality and consistency.

The redesign of the brawl itself follows the manufacture's standard pattern. Tweak the formula, make 1 layer thinner, another thicker, re-balance (definitely re-balance) your equations, and hopefully get in at something quantifiably meliorate than what yous had before.

With Chrome Soft, that's an especially challenging proposition. "Nosotros didn't want to lose the essence and spirit of the product," says Toulon. Make it better, but non firmer.

The changes brainstorm with an inner core that's 34% larger in volume. That contributes to college launch and lower spin, which will be a larger point of differentiation from Chrome Soft X moving forrard.

The graphene-infused outer core helps provide short-game spin, while a new high-speed drape structure works to increment ball speed throughout the handbag.

By introducing new materials and altering the relationship between the three inner layers, Callaway gets what it describes every bit a "jailbreak" effect for the golf game brawl. More speed, same soft feel.

A diagram of the construction of a Callaway Chrome Soft Golf ball ready for review

Improved Aerodynamics

The last bit of comeback comes by way of enhancements to Callaway'south TPU hex dimple cover. The updated version is 10% thinner with a new dimple pattern designed to prioritize loftier trajectory with reduced drag for a longer, more consistent flying.

Nobody disputes that there's more to brawl functioning than what happens with the driver but Callaway understands that Chrome Soft's driver speeds volition be scrutinized. The ball needs to exist more competitive off the tee. To that stop, Callaway says the improvements are expert for an actress v yards with the driver (based on a 100 MPH clubhead speed). It's notable that Callaway says 20% of the proceeds can be attributed to process improvements at the factory. More than on that in a bit.

From a fitting perspective, 100 MPH is almost certainly close to the upper limit of Chrome Soft'southward viability. Much faster, over-compressing the brawl and losing distance considering of it, is a legitimate concern. The majority of faster swingers will likely be improve off with Chrome Soft X.

The distance review chart of Callaway Chrome Balls

Available Colors/Options

One of the more unbelievable stats I've heard lately (and I've heard some doozies) is this: Almost seventy% of Callaway brawl sales are for something other than a white ball. Information technology's the reason why the new ball volition exist available in White, Carmine/White Truvis, Yellow/Black Truvis, White Triple Track, and Xanthous Triple Track.

2020 Chrome Soft X

A box of Callaway Chrome Soft X golf balls ready for Review

While the subtle changes to Chrome Soft's red box are meant to convey evolution, Chrome Soft X's new black box speaks to the idea that this ball is entirely different. Shaping differences bated, it conjures memories of TaylorMade'southward Lethal. That ball had a stupid proper noun merely information technology was pretty damned good. Callaway hopes that last part volition bear witness true for the new Chrome Soft X equally well.

While Chrome Soft X shared many of the aforementioned issues as Chrome Soft, perhaps its biggest liability in the market was that it wasn't different enough from Chrome Soft. In a world of Pro V1x and TP5x and ZStar Xv, Chrome Soft Ten didn't compete. It has never been what golfers expect an 10 ball to be. It's why Toulon says Callaway has under-indexed in sales of Chrome Soft Ten. That's industry-speak for we don't sell equally many as we'd like.

The current split in the market place is about 80/20 in favor of the standard ball. Callaway would like to meet those numbers shift to 65/35 or maybe even sixty/xl. For that to happen, Callaway needs an entirely different ball.

A Callaway Chrome Soft X golf ball ready for review

Chrome Soft Ten (not) on Tour

Brands like it when their tour staff play the aforementioned ball you and I tin purchase at retail. Information technology adds validation, credibility…that sort of thing. Before Left Nuance hit the market, about 80% of Titleist staffers were playing one of the two retail flavors of Pro V1 assurance. Bridgestone and Srixon both claim that 100% of their guys play the retail model – no secret items on either company's menu. TaylorMade? A story for some other day.

For Callaway, however, the number of staffers playing the retail brawl has invariably been closer to 0 than 100%. Phil, Xander, Sergio. Nope, nope, nope.

With the 2020 Chrome Soft X, Callaway hopes to change that. While it's too soon to say and admittedly calling it a complete approximate, Callaway's Dr. Alan Hocknell estimates that 60% of Callaway'southward tour staff volition play the retail ball. The remaining 40% should split relatively evenly between higher-spinning and lower-spinning variants. That's reasonable enough.

The key element in play is that, unlike Chrome Soft where Callaway'due south stated goal was to maintain compression, with Chrome Soft X, they've deliberately fabricated the ball firmer. It'southward firmer enough that having "soft" in the name is probably a misnomer, though Chrome House doesn't have quite the same band to it.

With higher pinch baked into the design, in that location's significantly less of a chance that the ball will over-compress at tour speeds. Don't accept that as a suggestion that Callaway has gone full Meridian hither. As with Chrome Soft, it's about tweaking materials and the relationship between the cadre and CSX'south two drapery layers to create a ball that, compression betoken for pinch betoken, is faster than competitor offerings, but still feels soft-ish.

"At a given compression, we'll generate more speed than anyone else," says Hocknell. That's a peculiarly bold argument given how past iterations of Chrome Soft X fared against the other 10 balls in the market place.

A diagram showing the construction of the Callaway Chrome Soft X golf balls ready for review

117% More Cadre

CSX's newfound speed comes from a significantly larger core. Information technology'southward not just bigger; it's 117% bigger. As you can probably estimate, there'southward a bit of voodoo in that number. Callaway tin more than double its core size because the construction of the 2020 Chrome Soft X has fundamentally inverse.

Similar the standard Chrome Soft, previous X versions were 4-piece, dual-core designs (a trivial ball inside a bigger ball with two thin layers around it). The 2020 Chrome Soft X is a four-piece, dual-mantle design (a big ball with three thin layers effectually it). Information technology's a distinction that's probable lost on well-nigh golfers just the change affords Callaway the opportunity to differentiate the operation of its two Chrome Soft offerings significantly more than than it has in the by.

The massive (and firmer) core is paired with a soft inner mantle that acts as a dampening layer. Information technology's how Chrome Soft X retains softer experience despite the higher compression. The firmer outer mantle provides the speed while helping to increase spin around the greenish.

Callaway puts the actual compression number at 100. That's appreciably higher than the previous version (it'southward closer to the Chrome Soft X Triple Track ball that came out last spring), but Callaway says the ball still feels soft. Most average and even better amateurs likely won't detect that the brawl is firmer.

A chart showing the distance and reviews of Callaway Chrome Soft X golf balls

Redesigned Cover

The comprehend on the 2020 Chrome Soft X is 22% thinner than on both the previous Chrome Soft X and the new Chrome Soft. Callaway believes covers tin can be thinned to the betoken of diminishing returns so it's not necessarily trying to make the thinnest cover in golf. Its cover was already one of the thinnest but reducing thickness creates an opportunity for more greenside spin. Callaway says y'all tin can expect Chrome Soft X to spin more throughout the bag.

Similar Chrome Soft, the Chrome Soft 10 features a new dimple pattern. The dimple count is the same for both balls only the designs are fundamentally unlike. Visually distinct, X'due south cover is optimized for the target golfer. It provides a flatter, though non necessarily lower, flying with the ball reaching its peak trajectory farther downrange.

In robot testing at 120 MPH club speed, Callaway found the new ball to be 7 yards longer. As with CS, a portion of that comes from procedure improvements. "Part of that is that this brawl is ready good," says Toulon, "merely office of it is that the brawl it replaced wasn't."

Callaway says tour player feedback has been universally positive with several of its staffers commenting on improved wind performance in particular.

It'southward too before long to say but Callaway may have created its first legitimate tour-level retail ball in quite some time. If the market approves and the separate moves closer to 60/40, you lot may see some special-edition Truvis models in the future.

For now, the 2020 Chrome Soft X will exist available in evidently White, Yellowish, Yellow/Black Truvis, and White Triple Track.

A  Callaway Chrome Soft X Triple Track golf ball ready for review

Quality Control and Procedure Improvements

There's no point in rehashing it more than we take already. Chrome Soft (and previous balls) suffered from quality-control issues. Callaway has owned up and promised to fix it. In addition to ownership more machines to pigment patterns and lines on balls, it has fabricated a significant investment in engineering science to better the quality and consistency of its balls.

It only gets better from here. At least that's the program.

The MyGolfSpy staff has tentative plans to visit the brawl found in March. We'll have more to say then, just every bit we'll certainly accept more to say after we've had a chance to test (and cut) Callaway's new and improved offerings.

The List

Until then, here's a brief rundown of some of what'due south being implemented at Callaway'south Chicopee ball found.

  • A new land-of-the-art, four-story-alpine mixer has been installed. It's a crucial slice of equipment that should resolve the swirly core trouble and other issues that occur as a result of materials being mixed improperly.
  • A new building-wide environmental command arrangement will ensure that when the conditions changes, the ball doesn't.
  • New Dual-Cadre manufacturing cells take been spun-up to resolve core-centering issues while improving the consistency of the baking process. Recollect of them every bit industrial ovens filled with the near precise muffin tins imaginable. Robotic arms assist motion things around more efficiently.
  • A collection of new X-ray machines (plainly this ane is my fault) has been installed at several places along the production line. Callaway says it will 10-ray 100% of the balls at multiple steps in the manufacturing process. The visitor is leveraging 3D X-ray technology to view the cores across multiple axes. Whatsoever balls with off-eye cores or other concentricity issues should get plucked out before getting anywhere nigh a retail box.
  • Improvements to Callaway's painting and finishing processes will ensure an even coating and uncompromised aerodynamic performance.

A  Callaway Chrome Soft X Truvis Red golf ball ready for review

The All-time Brawl in Golf?

Two things can exist true at once.

Golfers love Chrome Soft. That is not in dispute. It's likewise true that Callaway has some work to do if it's serious about making the all-time, highest-quality ball in golf.

"We're not here to finish 2nd," says Toulon. "If nosotros're going to be the very all-time, in that location are some things we need to fix…and we're on it."

Everyone starts somewhere.

Callaway Chrome Soft and Chrome Soft X golf balls will retail for $47.99. Retail availability begins March 12.

For more information, visit Callawaygolf.com.

Correction: The original text of this story suggested that Callaway's ball share was betwixt 20% and 25%. The story has been updated to include a broader range based on the industry-standard marketplace share numbers.